Policy

Cancellation Process

You can cancel your order within one hour of placing the order on the website, before the products in your order have been dispatched through the following mechanisms:
(i) From your account on the Website; or
(ii) Via chat service enabled on the Website.
If an order is not cancelled within one hour, you will not be allowed to cancel the order. A complete refund will be initiated for prepaid orders that are cancelled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

DPKA reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/ orders and such cancellation has occurred more than once.

Note: Gift cards are not eligible for cancellation.

Return Process

You may place a return request within 48 hours from the date of delivery. When a shipment is returned after it has been delivered, your return request may be approved on the basis of the quality checks conducted by our team. The refund will be initiated once the Product(s) have been picked up from your location.

Within 24-48 business hours of us picking up the Product(s) from your location, the refund for purchases made with credit/debit cards or net banking will be credited to the same account from which the payment was made. The amount may not appear in your account for another 3-7 working days. For orders which have been paid through cash on delivery mode, the amount will be refunded to your bank account after the details have been collected by us.

Note: Gift cards are not eligible for returns.

Refunds, Replacements, and Returns

You understand that a return request may be made for a part of your order or for your entire order. You understand that the return option is only available in the following scenarios:

• Product/(s) have been spoilt/damaged in transit; or
• Product/(s) that arrive in damaged packaging; or
• A wrong product has been delivered.

DPKA shall not be obligated to accept returns for any product that is not spoilt, wrong or damaged.

You understand that a replacement request is subject to availability of stock. If a replacement cannot be carried out due to non-availability of stock, the amount will be refunded to you. You understand that you can only raise a replacement request for the same product if the product delivered to you has been damaged in transit, is wrong or has been delivered in a damaged package. You acknowledge that a replacement request cannot be placed for a different product, an exchange of a product will not be permitted under any circumstances.

DPKA reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/ orders and such cancellation has occurred more than once.

Note: Gift cards are not eligible for cancellation.

Gift Box: In case of return requests for pre-paid orders placed with a Gift Box, the amount paid for the Gift Box will not be refunded.

Process for submitting a return, replacement and refund request:

• Select the reason for return, replacement or refund (as the case may be) by choosing a particular option on the Website. 
• Add four images of the product received in the manner specified below:
• The front image of the product along with the name of the product.
• The back image of the product.
• Image of the barcode on the product box.
• Image of the outer box packaging of the product.

You can place a return/ replacement for here

International orders

You understand that international orders are not eligible for return, exchange or replacement. International orders may only be cancelled before the product has been made ready for dispatch. Amounts paid for international orders will be refunded only in the following cases after a refund request has been placed by you:

• Products have been spoilt/damaged in transit; or
• Products that arrive in damaged packaging; or
• A wrong product has been delivered.

Please refer to the process for refund request set out above.

Products not eligible for return

The following products are not eligible for return in any circumstances:

• Products damaged/degraded as a result of use, overuse;
• Products that have missing items, damaged original packaging including price tags, labels, tampered packaging, free gifts and other accessories; and
• Products with altered serial numbers.

Your privacy is important to DPKA Universal Consumer Ventures Private Limited (“DPKA” or “we” or “us”). It is DPKA’s privacy policy (“Policy”) to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across to our website 82e.com (“Website”).

This Website is owned by DPKA Universal Consumer Ventures Limited, a company incorporated under the provisions of the Companies Act, 2013, having its registered address at Beau Monde, 3002, Tower-B, 30th Floor New Prabha Devi Road, Prabha Devi Mumbai 400025, India. It is inter alia engaged in the business of manufacturing and distribution of beauty and personal care products. DPKA Universal Consumer Ventures Private Limited engages in the business of beauty and personal care products vis-à-vis its Website.

This Policy applies to the collection and use of the information provided by you on the Website from time to time. Please read this Policy carefully as it affects your rights, obligations and liabilities under law.

Your use of the Website is governed by this Policy, the Terms of Use, Shipping and Delivery Policy and Cancellation and Refund Policy, available at 82e.com, any modifications or amendments made thereto by us from time to time, at its sole discretion. Use of the Website shall be deemed to signify your unequivocal acceptance of this Policy, the Terms of Use, Shipping and Delivery Policy and Cancellation and Refund Policy.

You unequivocally agree that this Policy constitutes a legally binding agreement between you and DPKA.

If you do not agree to this Policy please do not use the Website.

You agree that DPKA retains the sole and exclusive right to amend or modify this Policy without any prior permission or intimation to you, and you expressly agree that any such amendments or modifications shall come into effect immediately and shall be binding on you. You have a duty to periodically check the Policy and stay updated on their provisions and requirements. If you continue to use the Website following such a change, you will be deemed to have consented to any and all amendments/ modifications made to this Policy.

If you have any questions with respect to this Policy, please contact  grievance@82e.com.

Collection and Use of Personal and Other Information

Information we collect includes both information you knowingly and actively provide us when accessing or purchasing any of our products, and any information automatically sent by your devices in the course of accessing our products and Website. The Website may automatically track customer information based on usage of the Website.

Personal Information: You expressly agree and acknowledge that DPKA collects and stores your personal information, which is provided by you from time to time on the Website  including, but not limited to, your first name, last name, email address, shipping address, billing address and any other information necessary for use of the Website. You are aware that the contact information provided to DPKA may be used to send you offers, brand updates and promotions, and you hereby expressly consent to receiving the same.

IP Information: You are aware that DPKA may automatically track certain information about you based upon your IP address and your behaviour on the Website, and you expressly consent to the same. You are aware that this information may be used inter alia to do internal research on your demographics, interests, and behaviour, to enable DPKA to better understand, and cater to your interests. You are expressly made aware that such information may include the URL that you visited prior to accessing the Website, the URL which you subsequently visit (whether or not these URLs form a part of the content of the Website), your computer and web browser information, your IP address, and such other similar information.

Third Party Service Providers

You understand and acknowledge that pursuant to the services offered by DPKA through the Website, your personal information and such other information, which is provided by you from time to time, may be disclosed by us to third parties including but not limited to payment gateways and advertisers, logistics providers. This information shall be disclosed for the purpose of providing personalisation, promotional content and for internal analysis. You agree that such disclosure and use, shall not hold us liable for the use of such information in accordance with this Policy, the Terms and Conditions, Shipping and Delivery Policy and Cancellation and Refund Policy. You agree not to hold us liable in the event of any breach of warranty, intentional or unintentional, by the third-party service provider. You agree that you have read and understood the policies of such third-party service providers.

Cookies

We use “Cookies” to collect information about you and your activity across our site. A Cookie is a small piece of data that our Website stores on your computer, and accesses each time you visit, so we can understand how you use our Website. This helps us serve you content based on preferences you have specified.

We may install Cookies or other similar data collection software in your computer system/device for such purpose and you hereby consent to the same. We may use “cookies”, beacons, or similar electronic tools to collect information to assign each visitor a unique, random number as a user identification (User ID) to understand the user’s individual interests using the identified computer.

You are aware that you might encounter ‘Cookies’ or other similar devices on certain pages of the Website that are placed by third parties or affiliates of DPKA. You expressly agree and acknowledge that the Website does not control the use of such cookies/other devices by third parties, that DPKA is in no way responsible for the same, and that you assume any and all risks in this regard.

You represent that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data. You providing the information or data and the consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, judgments, orders or decrees.

You may choose to set your browser to warn you when a Cookie is being sent or to remove or reject Cookies. If you choose to remove or reject Cookies, it may affect features and services on the Website. Further, you may choose to withdraw your consent to the use/ disclosure/ retention of such Cookies. In such a case DPKA will have the option to not provide certain services offered by DPKA.

Set out below are the categories of Cookies provided on our Website:

1. Necessary Cookies

Cookies necessary for the basic functioning of the Website which ensure compliance with the applicable privacy laws and regulations.

2. Functional Cookies

Cookies required to improve access to the Website for the User, including Cookies for remembering and storing information such as User ID,  location, font size, language preferences.

3. Performance Cookies

Cookies installed to enhance performance of the Website by analysing User preferences, products shortlisted.

This Website does not allow a feature to disable tracking of online activity since it is not uniform across all websites. The Website comprises third party SDKs which may collect personally identifiable information such as your name, email ID, address. Such information is utilised for finding target customers and to provide related services.

Legitimate Reasons for Processing Your Personal Information

We only collect and store your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you. Information is collected and stored for validation of mobile numbers to send promotional and transactional information, internal analysis to provide personalisation etc including your usage of the Website for the products and choices.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it with the Secure Sockets Layer (“SSL”) standard and as specified by the Information Technology Act, 2000, including the rules framed thereunder, or any other applicable law, , to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, illegal data breaches, or modification. The email id provided by you will be stored on our marketing platform. Your credit or debit card information will not be stored by us, the information may be saved in the Payment Gateway’s website and will be governed by the policies adhered to therein.

Although we will do our best that is reasonably possible in the circumstances to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You expressly permit us to collect, store and process your personal information for the reasons provided above. You understand that processing of personal information is required to enable your usage of the Website and its services and to comply with the applicable laws.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this Policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation.

Divulging/Sharing of Personal Information

Sharing to facilitate services: You are aware that DPKA may share your personal information with other persons, including storing your information with its marketing partners to enable DPKA to share brand updates with you.

Legal Requirement: You are aware that DPKA may disclose personal information if required to do so by law or if DPKA in good faith believes that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. DPKA may also disclose your personal information to government authorities, third party rights owners, or other third parties if it believes that such disclosure is reasonably necessary to enforce this Policy or Terms of Use; or protect your rights, property or personal safety.

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. Information will be transferred to overseas regulators for the purpose of customs clearance. Transfer of information to overseas regulators will be  (i) performed in accordance with the requirements of applicable law; and (ii)  protected in accordance with this Policy

You agree that these countries may have different security standards for personal data protection and may be subject to the disclosure requirements as per the applicable law of the country. Further, information may be disclosed and exchanged with other countries in order to comply with taxation and other laws. We will use best endeavours to ensure that your information is protected and processed for necessary purposes, however, you agree that we shall not be held liable for any breach of confidentiality or misuse of the information provided.

Use of Website

You agree that this Website will only be used by customers who have attained the age of majority, in domestic and international territories. You understand that DPKA may call, send messages via SMS or WhatsApp regarding your order and/or any query. You understand that the Website does not send promotional and other non-essential communication without your express consent, and you have the right to opt-out of receiving such information by emailing us at care@82e.com. 

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our Website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this Policy.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us through the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020 made thereunder, the name and contact details of the Grievance Officer and Nodal Officer of DPKA are provided below:

Name: Pooja Raipalli

Contact info: grievance@82e.com

For any questions or concerns regarding your privacy, you may contact us using the aforementioned details.

Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

All disputes arising out of this Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai.

DPKA Universal Consumer Ventures Private Limited (“DPKA”/”we”/”us”), a company incorporated under the Companies Act, 2013 with its registered office at Beau Monde, 3002, Tower-B, 30th Floor New Prabha Devi Road, Prabha Devi Mumbai 400025, India, is the owner and operator of the website 82°e.com (“Website”) and the registered owner of the brand name 82°E. DPKA is inter alia engaged in the business of media, entertainment, sports and celebrity management related services and in the manufacturing and/or marketing consumer products such as personal care products, skincare products, cosmetics products etc. DPKA Universal Consumer Ventures Private Limited engages in the business of beauty and personal care products vis-à-vis its Website.

This Website displays certain goods for sale for personal use (“Products”). You agree that as a visitor of the Website or as a person purchasing Products, you will be governed by the terms and conditions contained herein (“Terms and Conditions”) along with the Privacy Policy, Shipping and Delivery Policy and Cancellation and Refund Policy, any modifications or amendments made thereto. You unequivocally agree that these terms and conditions constitute a legally binding agreement between you and DPKA.

If you do not agree to the Terms and Conditions, please do not use the Website.

You agree that DPKA retains the sole and exclusive right to amend or modify the Terms and Conditions without any prior permission or intimation to you and you expressly agree that any such amendments or modifications shall come into effect immediately and shall be binding on you. You have a duty to periodically check the Terms and Conditions and stay updated on their provisions and requirements. If you continue to use the Website following such a change, you will be deemed to have consented to any and all amendments/ modifications made to the Terms and Conditions.

If you have any questions with respect to the Terms and Conditions, please contact care@82e.com.

Eligibility

Use of the Website is available only to persons who have attained the age of majority and are competent to enter into legally binding contracts under applicable law. If you are a minor, you may use the Website only under the supervision of a guardian, a parent or a legal guardian who agrees to be bound by the Terms and Conditions. This Website is not available to persons whose registration has been suspended or terminated by DPKA for any reason whatsoever.

Contract of Sale

Listing and display of a Product(s) by us on the Website is our invitation to you to make an offer for purchase of such a Product(s). Likewise, the placement of an Order on the Site by you is your offer to buy the Product(s) from us.

Once you have placed an Order with us for purchase of a Product(s), you will receive an e-mail from DPKA confirming receipt of your Order and containing the details of your Order (“Order Confirmation”). The Order Confirmation is merely an acknowledgement that we have received your Order and does not signify our acceptance of your offer. 

We only accept your offer and conclude the contract of sale for a Product(s) ordered by you, when the Product(s) is/are shipped or dispatched to you and an e-mail confirmation is sent to you that the Product(s) has/have been shipped or dispatched to you (“Shipment Confirmation”). We reserve the right, at our sole discretion, to refuse or cancel any Order for any reason whatsoever before shipping the Product(s). 

If your Order is dispatched in more than one package, you may receive separate Shipment Confirmations for each package.   Each Shipment Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Shipment Confirmation. 

Your contract is with us and you confirm that the Product(s) ordered by you are purchased for your internal/personal purpose and not for re-sale or business purposes. You can cancel your Order for a Product(s) as per our Returns and Cancellation Policy. 

Fulfilment of all Orders placed on the Website are subject to the availability of such Product(s), our acceptance of your offer as per the above and your continued adherence to the Terms and Conditions. 

You agree that you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction(s) through this Website.

Accuracy of content 

DPKA has taken utmost care in the preparation of the content of this Website, in particular, to ensure that all Products have been fairly described. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the Products that appear on the Site. However, as the actual image you see will depend on your monitor, we cannot guarantee that your monitor's display of any image will accurately reflect the colour, texture and general appearance of the Product on delivery. The Product pictures are indicative and may not match with actual Products.

DPKA disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website. DPKA shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.

Personal Information 

As part of the registration process on the Website, DPKA shall collect certain personally identifiable information about you. DPKA respects the sensitivity of the information provided by you and we appreciate your trust in us. In this regard, DPKA has formulated the Privacy Policy, setting out the manner in which your information is collected, stored, processed, used and disclosed. If you object to the terms of our Privacy Policy, please do not use or access the Website. For more information, please refer to the Privacy Policy.

Account & Registration

All Customers have to register on our Website by creating an account and login to the same  to place for placing Orders on the Website. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by the Website at the time of creating the account.

You agree to keep your account and registration details current and correct for communications related to your purchases from the Website. If you provide any information that is untrue, inaccurate, not current or, incomplete, DPKA reserves the right to indefinitely suspend, terminate or block access toof your account  from with the Website and refuse to provide you with access to the Website. DPKA does not undertake any responsibility to evaluate the accuracy of the information provided by you. You understand that you may come across content on the Website which may be indecent, objectionable or offensive to you. You agree not to hold DPKA liable for any such content, including but not limited to any loss or damage of any kind incurred by you due to any errors in the content available on the Website. You agree to waive all and any rights to initiate claims against DPKA for violations of use of intellectual property, rights of privacy and publicity etc.

You understand that DPKA has the right but not the obligation to remove any content on the Website. DPKA reserves the right to delete or retain any content on the Website at its sole discretion.

Please note that you shall be responsible for maintaining the confidentiality of your login ID and password and you shall be responsible for all activities that occur under your login ID and password. In case of any unauthorized use of your account  orof any other security breach, kindly reach out to our customer care center by sending an email on care@82e.com immediately. DPKA shall not be liable for any unauthorised use of your account or any other security breach.

You agree to indemnify the Indemnified Parties for any losses suffered or incurred by them or any other Customer due to unauthorized use of their account or resulting from your failure to keep your account Information safe, secure and confidential.

Usage of Products

You understand and agree that any side effects caused by Product(s) purchased by you on the Website shall not make DPKA liable in any manner whatsoever. You agree to carefully read the individual descriptions in relation to the Products and consult a specialist if required.

Pricing 

The pricing information relating to the Product(s) shall be as disclosed to you at the time of your Order. All pricing information on the Website is in Indian Rupees. All prices are displayed inclusive of GST. Please note that the pricing of Product(s) is subject to fluctuations and adding Product(s) to your shopping cart is not a guarantee of Product(s) being available at the same price, in case the Order is not placed immediately after adding the Product(s) to the shopping cart. Transactions through the Website may be subject to a delivery charge where the minimum Order value is not met. You will be informed of such delivery charges at the stage of check-out. 

Payments

Payments can be made by Credit Card, Debit Card, Net Banking, Cash-on-delivery or other payment gateways or other payment options as may be available on the Website. You will be informed about the modes of payment that are available at the time of placing the Order. You might be required to provide your credit or debit card details to the approved payment gateways while making the payment.

You agree, understand and confirm that the credit/debit card details or other financial details provided by you for availing of services on the Website will be correct and accurate.

You shall not use any credit /debit card or other financial facility which is not lawfully owned/obtained by you or where you do not have the express authority from the owner to use the same. You also understand that any financial information submitted by you is not stored by the Website.

DPKA shall neither be liable for any credit/debit card fraud, nor shall it be liable for any unauthorized use of your debit/credit card for placing an Order. The liability for use of a card fraudulently will be on you and the onus to prove otherwise shall be exclusively on you. You will be solely responsible for the security and confidentiality of your credit/debit card details.

Upon successfully placing the Order, you will receive an confirmation of your Order Confirmation, as set out hereinabove. In the event that your payment is successful, but you do not receive an Order confirmation from us, please reach out to us (refer to the “Contact Us” portion of the Website).

DPKA will not be responsible if the bank or payment service provider declines the payment transaction initiated by you. Please note that payment/gateway services offered by third parties would be subject to the terms and conditions specified by such third parties.

DPKA shall not be responsible if an Order is not registered or is lost due to any network problems such as breakdown of machinery, unclear/ disruption in the network or non-receipt of payment from banks/payment gateways and/or the cost(s) charged by the network operator(s). Any dispute in connection to the same shall be settled between the Customer and the network operator without involving DPKA.

Restrictions

You shall not use the Website for any of the following purposes:

Disseminating any unlawful, harassing, libellouslibelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Gaining unauthorized access to other computer systems.

Interfering with any other person's use or enjoyment of the Website.

Breaching any applicable laws.

To solicit others to perform or participate in any unlawful acts;

Interfering or disrupting networks or websites web sites connected to the Website.

Making, transmitting or storing electronic copies of any Content without the permission of the owner.

To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

To collect or track the personal information of other Users or information or data relating to use of the Website by other Users.

Sending or inducing spam or viruses in our systems.

To interfere with or circumvent the security features of the Website or any related website.

For entering into any fraudulent or unauthorized transaction.

Intellectual Property

Unless expressly indicated otherwise, DPKA, its affiliates, its suppliers and licensors expressly own and reserve all intellectual property rights in relation to the contents of the Website including, without limitation, any and all rights, title and interest in and to copyrights, trademarks, trade names, service marks, designs, know-how, trade secrets, goodwill, text, images, illustrations, icons, photographs, music clips, video clips, programs, Products, processes, technology, content and other media and materials, which appear on this Website (“Intellectual Property”).

Access to this Website does not confer and shall not be considered as conferring upon anyone any license to use any of DPKA’s Intellectual Property. All rights, including copyright, in relation to the Intellectual Property are owned by or licensed to DPKA. Any use of this Website and/or Intellectual Property, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of DPKA.

You may not modify, distribute or re-post any of the Intellectual Property of the Website for any purpose. Access to this Website does not authorize you to use the Intellectual Property in any manner. 

The names and logos and all related Product(s) and service names, design marks and slogans are the trademarks or service marks of DPKA.

DPKA grants you a limited permission to access and make personal use of the Website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DPKA. This permission does not include any resale or commercial use of this Website, any collection and use of any Product listings, descriptions, or prices, any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express written consent of DPKA. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of the Website or of DPKA and its affiliates. You may not use any meta tags or any other "hidden text" utilizing the Website’s or DPKA’s name or trademarks. Any unauthorized use terminates the permission or license granted by DPKA. 

All softwares used on this Website are the property of DPKA or its licensees and suppliers and are protected by Indian and international copyright laws. The Intellectual Property and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Intellectual Property on this Website are strictly prohibited. The compilation (meaning the collection, arrangement and assembly) of all Intellectual Property on this Website is the exclusive property of DPKA and is also protected by Indian and international copyright laws. 

Any Intellectual Property identifying DPKA or its Products or services are the intellectual property of DPKA. The Intellectual Property may not be used in connection with any product that is not offered by DPKA , in any manner that is likely to cause confusion among Customers or in any manner that disparages or discredits DPKA.

Indemnity 

You agree to defend, indemnify and hold harmless DPKA, its owners, licensee, affiliates, group companies (as applicable) and their respective employees, directors, shareholders, officers, agents and their successors and assigns (“Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of your actions or inactions including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under the Terms and Conditions or arising out of your violation of any applicable laws and regulations, infringement of intellectual property rights, non-payment of statutory dues and taxes, libel, defamation, violation of rights of privacy, or loss of service by other subscribers attributable to you.

This clause shall survive the termination of your legal relationship with DPKA. 

Limitation of liability 

The aggregate liability of DPKA, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a Customer for purchases made pursuant to an Order under which such liability has arisen and been established. 

It is acknowledged and agreed that, notwithstanding anything to the contrary contained herein, DPKA shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of opportunity loss, loss of profit, loss of reputation or loss of business opportunities. 

References on this Website to any names, marks, products or services of third parties or hypertext links to third-party sites or information are provided solely as a convenience to you and do not in any way constitute or imply DPKA endorsement, sponsorship or recommendation of the third party, information, Product or service. 

DPKA is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to use the link to any such third-party websites on the Website, you do so entirely at your own risk. 

In no event shall DPKA and/or its representatives be liable for: 

the use or inability to use the Website;

any content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through the Website; or

any unauthorized access to or alteration of your transmissions of sensitive personal information or other user data.

Termination 

The Terms and Conditions contained herein shall be effective unless and until terminated by either you or DPKA. You may terminate your relationship with us by writing to us at care@82e.com. However, your personal information may remain stored in the archive on our servers even after the deletion or termination of your account. We do not take responsibility for data stored with third-party service providers.

Termination shall be subject to your discontinuation of any further use of the Website. Please note that any use of the Website after a Customer’s account has been closed will result in a legally binding relationship being entered into between DPKA and the Customer and becoming binding on both DPKA and the Customer, regardless of any prior termination.

DPKA may terminate the legal relationship at any time with or without cause and may do so immediately without prior notice and accordingly deny you access to the Website. Such termination will be without any liability to DPKA.

Upon any termination of the legal relationship by either you or DPKA, you must promptly destroy all contents downloaded or otherwise obtained from the Website, as well as all copies of Intellectual Property.

DPKA's right to use and display any comments or reviews posted by you on the Website shall survive termination.

Please note that any such termination shall not cancel your obligation to pay for the Product(s) already ordered from the Website or affect or discharge any liability that may have arisen prior to termination. 

Governing Law and Jurisdiction 

This User Agreement shall be construed in accordance with the applicable laws of India. The courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement. 

Grievance Redressal 

You may submit any grievance with respect to the Website or the Products, including with respect to any abuse on the Website, or any discrepancies or grievances with respect to access or usage of the Website in violation of the Terms and Conditions by any person, to the Grievance Officer and Nodal Officer at 

Name: Pooja Raipalli

E-mail ID: grievance@82e.com

Severability

If any part of these Terms and Conditions is declared to be invalid and/or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be replaced by a valid, enforceable provision that is most similar to the intent the original provision and the remainder of the Terms and Conditions shall continue to be valid and in force. Unless otherwise specified, these Terms and Conditions, Privacy Policy, Returns and Refund Policy, Shipping and Delivery Policy constitute the entire agreement between you and DPKA with respect to the Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written.

DPKA’s failure or omission to act with respect to any breach committed by you or others does not waive its right to act with respect to any subsequent breach. You understand that the use of this Website and the Terms and Conditions contained herein do not create any agency, affiliation, or any form of a joint venture between you and DPKA as creating any agency, partnership, affiliation, joint venture or other forms of joint enterprise between us.

 Data protection

1. You expressly consent and agree to the Privacy Policy and Terms of Service provided on the Website of DPKA.
2. You expressly consent to be contacted by DPKA through email or telephonic communication, if you are selected for receiving the exclusive merchandise signed by Deepika Padukone.
3. You expressly consent to DPKA’s right to announce your full name on its social media platforms if you are selected for receiving the exclusive merchandise signed by Deepika Padukone.
4. You agree that the address and contact details provided by you while placing an order within the Offer Period are accurate.

 Refund and Shipping Policies

1. You acknowledge that orders placed within the Offer Period are subject to Refund and Shipping Policies available on the Website.

Miscellaneous

1. No promo codes or other offers shall be permitted on the orders placed within the Offer Period.
2. You shall release DPKA from any and all claims, damages, or liabilities that may arise pursuant to your participation in the Exclusive Merchandise Contest and waive all rights to claim any punitive, incidental, consequential, and/ or other damages from DPKA.
3. The Exclusive Merchandise Contest is subject to any force majeure events i.e. any event directly or indirectly resulting from any acts of God including but not limited to fire, flood, earthquake, or other natural disasters, an act of any sovereign including but not limited to war, rebellion, military or usurped power or confiscation, destruction or damage to property, riots, terrorist attacks, lockdowns, and lockouts by or under the order of any government or imposition of government law, judgment, order or decree, sanction, embargo or similar action, blockade, or labour dispute, epidemic, pandemics, accidents, strikes, explosions, or other similar or different contingencies which are beyond the control of DPKA and cannot reasonably be forecasted or provided against, and cannot be predicted by persons of ordinary prudence. In case of any such force majeure event, no liability in whatsoever manner can be attributed to DPKA.
4. These Terms and Conditions shall be governed and construed in accordance with the laws of India and the courts in Mumbai shall have exclusive jurisdiction to adjudicate any dispute arising out of these Terms and Conditions.

Delivery Procedure

You agree that the products are carefully inspected after our system has processed your order to ensure that they are in good condition. Products are packaged and handed over to our reliable delivery partners after a final round of quality inspection.

The package is then delivered as soon as possible to you by one of our delivery partners. Our delivery partners may contact you should they face any trouble locating your address or should there be any unforseen delay.  

For all orders below Rs. 500, placed in India, a shipping fee of Rs. 75 is applicable

International Shipping

To get the product, customers must pay the customs charges, import taxes and other charges as may be required under applicable law which will be collected on the Website and thereafter paid to the authorities in the applicable jurisdiction by DPKA.

Packaging Details

Our products are
carefully wrapped in paper wraps before being put in cartons for a safe delivery experience.

We take great pride in the calibre of our packaging and we take best endeavours not to use
plastic.

Tracking Information

You will receive an email after your order has been shipped out with information on the tracking number and the courier service handling your order. You can check the status of your package 24 hours after your order is dispatched from our warehouse.

You understand that the status of your order may take 24 hours, or such other time as may be necessary due to unforeseen circumstances beyond DPKA’s control.

You may also check the status of your order by clicking on the link here.

Delivery Timelines

Most orders are typically shipped out in 1-2 business days (excluding Sundays and public holidays) and delivered as per the estimated time of delivery provided on the product page/product cart. You acknowledge that delivery may be delayed depending on the source of dispatch, warehouse and your destination pin code. The actual estimated date of delivery will be communicated to you once the product has been shipped.

However, product delivery may get delayed due to reasons beyond our control or attributable to logistics, national and public holidays, riots, political disturbance, natural calamity, act of god or any other such force majeure event. You agree that no refund or cancellation will be allowed due to any delay in delivering the products within the estimated time of delivery provided on the Website and/or communicated to you.

If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased order volumes.

Shipments

You acknowledge that one order with more than one product may be delivered in multiple shipments due to different warehouse locations.

All our orders are verified using codes sent via [text messages and/or e-mails] at the time of delivery (“Delivery Acceptance Codes”) to ensure secure delivery of orders. In the event that you do not receive a Delivery Acceptance Code at the time of delivery, you agree to provide the delivery personnel with a document which acts as an identity proof of the person who placed the order to complete the order.

Terms and conditions

These terms and conditions form part of the 30% OFF sale of full-sized products carried on by DPKA Universal Consumer Ventures Private Limited (“Company”) on [28th October, 2024].

By participating in the sale, you expressly agree to have read and understood the terms and conditions set forth herein.

1. The first 20 customers who purchase any full-size products on the website of the Company shall be eligible to get 1 (one) pouch for free (“Sale Pouch”). It is clarified that the customer will receive 1 (one) Sale Pouch on an order that contains 1 or more full-size products.
2. You agree and acknowledge that the Sale Pouches that are available for free by the
Company.
3. You agree that you shall release the Company from any and all claims, damages, or liabilities that may arise pursuant to the non-availability of Sale Pouches and waive all rights to claim any punitive, incidental,
consequential, and/ or other damages from the Company.
4. You expressly consent and agree to the Privacy Policy and Terms of Service provided
on the website of the Company.
5. You agree that the address and contact details provided by you while placing an order
are accurate.
6. You acknowledge that orders placed for the current sale of pouches are subject to
Refund and Shipping Policies available on the website.
7. You acknowledge that this sale of pouches shall not apply to the purchase of mini-sized Products.
8. No promo codes or other offers shall be permitted on the Sale Pouch.
9. The orders received by the Company are subject to any force majeure events i.e. any
event directly or indirectly resulting from any acts of God including but not limited to fire,
flood, earthquake, or other natural disasters, an act of any sovereign including but not
limited to war, rebellion, military or usurped power or confiscation, destruction or damage
to property, riots, terrorist attacks, lockdowns, and lockouts by or under the order of any
government or imposition of government law, judgment, order or decree, sanction,
embargo or similar action, blockade, or labour dispute, epidemic, pandemics, accidents,
strikes, explosions, or other similar or different contingencies which are beyond the
control of the Company and cannot reasonably be forecasted or provided against, and
cannot be predicted by persons of ordinary prudence. In case of any such force majeure
event, no liability in whatsoever manner can be attributed to the Company.
10. These Terms and Conditions shall be governed and construed in accordance with the
laws of India, and the courts in Mumbai shall have exclusive jurisdiction to adjudicate
any dispute arising out of these Terms and Conditions.

THE 82°E REWARDS PROGRAM IS OPEN TO ALL CUSTOMERS IN USE OF THE WEBSITE. AS A MEMBER OF THIS REWARDS PROGRAM, YOU SHALL BE BOUND BY THE TERMS AND CONDTIONS SET FORTH HEREUNDER AND ANY TERMS INCORPORATED HEREIN BY REFERENCE.

1. Rewards Program Overview.

DPKA Universal Consumer Ventures Private Limited (“DPKA”, “We” or “Us”), by way of this rewards program, want to honour and thank you for showcasing your loyalty towards the brand. This rewards program is designed to provide special benefits to our loyal customers and that rewards you for buying 82°E products on the Website (“Rewards Program”). The membership of this Rewards Program is offered at the sole discretion of DPKA. This Rewards Program is made available to you for your personal use only. You will become a member of our Rewards Program when you create an account on our website www.82e.com (“Website”).

Upon being enrolled as a member under the Rewards Program (“Member” or “you”), you agree that you have read and understood, and you agree to be bound by the terms and conditions of the Rewards Program (“Rewards Program Terms”) and by any changes or modifications we may make. You are requested to review the Rewards Program Terms and related policies frequently for up-to-date information of any amendments made by us from time to time. The Rewards Program Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement with respect to any purchase made by you. As a member of this Rewards Program, you also agree to be bound by our Privacy Policy and our Terms of Services, which are incorporated by reference. In case of any default on your part in acceptance of any of the aforesaid terms, your membership shall stand cancelled.

2. Registration & Account.

To become eligible for the Rewards Program, you shall register your account on the Website by providing your details such as your name, email address and contact number. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. In case DPKA understands that you have provided incorrect information, or you have concealed/withheld any information from DPKA with intent to participate in the Rewards Program, you will automatically be disqualified from participating in it. DPKA’s determination of such disqualification, at any point of time, shall be final and binding.

Once you are a registered user on our website, you will be assigned a unique membership account for your personal use and benefits (“Membership Account”). Your Membership Account will be linked to email address provided by you. All your rewards, points or benefits will be credited to your Membership Account.

In the event your Membership Account is deactivated by you, or cancelled / suspended by us due to your breach or non-compliance of our Terms of Service, Privacy Policy or the Rewards Program Terms, any such rewards, points or benefits credited to your current Membership Account will stand void. No credit or cash will be given for any unused rewards, points or benefits.

3. Membership Eligibility Criteria.

On your first purchase from our Website made through your Membership Account, you shall become eligible for membership under the Rewards Program. Notwithstanding the above, you shall also:
• be an adult in your country, or if you are considered a minor in your country, you represent that you have your parent or guardian’s permission to make purchases on the Website and participate in the Rewards Program (in which case such parent or guardian will be subject to the terms hereof and responsible for the minor’s activity on the Website); and
• meet all the eligibility conditions as may be stipulated by DPKA from time to time to be an eligible candidate for the Rewards Program membership.

The Rewards Program is available to individuals for their personal use only and is limited to one account per individual. Any corporations, associations or other groups will not be eligible for this Rewards Program membership. The Rewards Program may not be used for any business or commercial purpose and we may refuse to create a Membership Account for any reason.

4. Rewards Program.

The DPKA Reward Program is bifurcated into 4 (Four) tiers, namely:
• Bronze;
• Silver;
• Gold; and
• Platinum.

You will be placed in the appropriate tier based on the points earned by you in accordance with the total lifetime value (“LTV”) purchases made by you from the Website.

Each Member will be classified and upgraded from time to time into one of the tiers of as given below:
• Bronze – On making 1 (one) purchase from the Website.
• Silver – On making purchases from the Website having LTV of more than or equal to INR 8,200/- (Rupees Eight Thousand Two Hundred only).
• Gold – On making purchases from the Website having LTV of more than or equal to INR 25,000/- (Rupees Twenty-Five Thousand only).
• Platinum – On making purchases from the Website having LTV of more than or equal to INR 82,000/- (Rupees Eighty-Two Thousand only).

5. Rewards.

(i) Reward Points
Each Member will be eligible to earn reward points as per their tier under the Rewards Program for the relevant tier as set out below:
• Bronze – Points equivalent to 1x of each purchase value on the Website
• Silver – Points equivalent to 2x of each purchase value on the Website
• Gold – Points equivalent to 3x of each purchase value on the Website
• Platinum – Points equivalent to 4x of each purchase value on the Website

The reward points as per the tiers will be credited to the Member’s Membership Account after completion of the return period as applicable to the product purchase. In case the Member returns any purchased product, they will not be eligible to receive reward points for the purchased value of the returned product.
(ii) Welcome Tier Points
On being classified or upgraded to a tier under the Rewards Program, the Member will be eligible to receive welcome points as set out below:
• Bronze – 1000 points
• Silver – 2000 points
• Gold – 3000 points
• Platinum – 4000 points

6. Rewards Program Benefits.

Birthday Points
Members will be eligible to receive the points as set below on their birthday:
• Bronze – 1000 points
• Silver – 2000 points
• Gold – 3000 points
• Platinum – 4000 points

Special Events Points
On certain special events as determined by DPKA at its sole discretion and notified from time to time, Members will be eligible to receive 2x (two times) of the reward points that they are entitled to receive as per their tier classification under the Rewards Program.

Refer and Earn with Personalized Coupon Codes
Members of all tiers will be eligible to refer and earn with personalized coupon codes generated for the Member. On successful redemption of the coupon code by an individual on the Website, the referring Member will receive 1000 points, and referee will receive a discount coupon of 20% (twenty percent) off on their first purchase over the Website.

7. Points Redemption.

Points earned under the Rewards Program membership can be redeemed by purchasing products from the Website. You must have sufficient points balance in your account to be eligible to redeem such points against your cart value on the Website. Any redemption of the points shall strictly be in accordance with these Rewards Program Terms and cannot be clubbed with any other offer or scheme available on the Website or independently run by DPKA or any third party.

Terms of Points Redemption
(i) For each 100 points credited in your Membership Account, you can redeem a value of INR 5 (Rupees Five only) against your cart value on the Website.
(ii) To redeem points against your cart value, the cart should have one or more products from the Website and have a cart value exceeding INR 2000 (Rupees Two Thousand only) after all applicable discounts.
(iii) You are allowed to redeem a maximum of 10,000 (Ten thousand) points, i.e., INR 500 (Rupees Five Hundred only) per order made on the Website.
(iv) Points credited to a Member under the Rewards Program will be valid for a period of 1 (one) year from the date of credit into the Membership Account, and will expire after this period.

8. Rewards Program Experiences.

Exclusive access to sales / offers
Members of Silver, Gold and Platinum tiers will be eligible to get early access to sales and launch offers on the Website. Members of all tiers will also have access to exclusive promotions rolled out for the relevant tier.

Customer Support
Members of all tiers will have access to prompt customer support from DPKA, equipped to explain the Rewards Program and resolve all concerns or queries of the Members.

Personalised Video Message from Deepika Padukone
Members will be eligible to receive personalised video message from Deepika Padukone on certain occasions as determined by DPKA at its sole discretion and notified from time to time.

Freebies, Merch and Exclusive Events
Members of Gold and Platinum tier will be eligible to:
(i) Receive 82°e freebies and merchandise on certain occasions as determined by DPKA at its sole discretion and notified from time to time. Freebies or merchandise will be given to Members as determined by DPKA and can be cancelled or suspended without any reason or notice whatsoever at DPKA’s sole discretion.
(ii) Attend exclusive events as determined by DPKA at its sole discretion and notified from time to time. Access to exclusive events for Members will be determined by DPKA and such access can be revoked or suspended without any reason or notice whatsoever at DPKA’s sole discretion.

Exclusive Customer Support
Members of Gold and Platinum tier will be eligible to receive exclusive customer support from DPKA for any grievances, concerns or issues on any products purchased from the Website. If a Member of Gold or Platinum tier receives a spoilt, damaged or wrong product, the Member is eligible to request for a no-questions asked replacement of such product by following the process for submitting a replacement request as per DPKA’s Refund Policy. DPKA however reserves the right to verify the genuineness of the request prior to acceptance of such request.

9. Non-Transfer of Membership & Reward Points.

The Membership Account and the rewards, benefits or points accrued by a Member under this Rewards Program cannot be shared or transferred. Only the Member paying for the products may accumulate rewards, benefits or points hereunder. Members are not allowed to receive rewards, benefits or points on purchases which are reimbursed by corporations or other organizations ineligible to participate in the Rewards Program. DPKA may cancel or revoke the Membership Account or any Rewards Program rewards, benefits or points of a Member found to be indulging in such accrual of Rewards Program rewards on reimbursed purchases. DPKA reserves the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) is confidential and should not be shared with any other person.

Rewards, benefits or points credited to your Membership Account will be decreased or reversed, as applicable, if part or all of your purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Rewards Program Terms. The sale, barter, transfer, or assignment of any rewards, benefits or points under this Rewards Program offered to you, other than by us, is expressly prohibited. We are not responsible for your rewards, benefits or points lost or redeemed due to fraudulent activity by you or any third party.

10. Marketing Communications & Promotions.

By participating in the Rewards Program, you will automatically be subscribed to receive our marketing emails and other marketing communications, which include rewards emails, new launches, insider-only offers and special loyalty-only benefits. Further, you grant to DPKA a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, assignable license to display, publish, announce or refer to your name provided by you in the Membership Account in any form, electronic or print manner, venue, media or technology now known or later developed for purposes of trade, advertising, marketing, promotion and associated purposes as DPKA and its licensees or assignees determine, without any further compensation, notification, or permission.

11. Termination & Modification.

The Rewards Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate the Rewards Program Terms and/or the Rewards Program or any aspect or feature of the Rewards Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
We reserve the right, at any time, in our sole discretion to: (i) exclude you from participation in the Rewards Program; (ii) discontinue your participation in the Rewards Program; and (iii) suspend or audit your Membership Account for any amount of time without prior notice.
Any suspected abuse of the Rewards Program, failure to follow any Rewards Program Terms, illegal activity, fraud, misrepresentation or other conduct inconsistent with the Rewards Program Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of the rewards, benefits or points may result in the revocation of your membership and make you ineligible for further participation in the Rewards Program. If your membership is revoked, all points, rewards or benefits in your Membership Account will automatically expire and your access to the Rewards Program and features will automatically terminate, at our sole discretion. If we suspect fraud, misrepresentation, abuse or violation of these Rewards Program Terms, we also have the right to take appropriate legal action.
If you decide you no longer want to be a part of the Rewards Program, you may cancel your membership at any time by contacting our customer support team at [insert contact details].

12. Indemnity.

You shall indemnify and keep indemnified DPKA and its officers, directors, employees, customers, and affiliates harmless from and against any and all claims, losses, suits, proceedings, action, liabilities, damages, expenses and costs (including attorney’s fees and court costs) which DPKA may incur, pay or become responsible as sponsor/organizer/facilitator as a result of (i) breach or alleged breach of the representations or obligations by you under the Rewards Program Terms hereunder; (ii) any failure on your part to comply with applicable laws; and (iii) any third party claim in respect of misuse of any information of a third party by you.
13. Force Majeure.

DPKA’s obligation under the Rewards Program is subject to force majeure circumstances including without limitation, floods, epidemic, lockdown, natural disasters, war, act of terror, political unrests, technical snags, act of God, change of laws or any circumstance beyond the reasonable control of DPKA (“Force Majeure Event”). DPKA shall not be liable for any delay or adverse effect caused to the Rewards Program as a result of a Force Majeure Event. If a Force Majeure Event occurs, DPKA shall not be responsible for any damage or loss which you may suffer by reason of such a failure or delay of performance, and such failure or delay shall not be a breach on part of DPKA.

14. Disputes.

All disputes in connection with the Rewards Program are subject to the laws of India and subject to the exclusive jurisdiction of courts at Mumbai.