Terms of service
You can cancel your order before it has been dispatched.
You may do so by writing to our customer care center on firstname.lastname@example.org.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
You may place a return request within 48 hours from the date of delivery. When a shipment is returned after it has been delivered, your return request may be approved on the basis of the quality checks conducted by our team. The refund will be initiated once the Product(s) have been picked up from your location.
Within 24-48 business hours of us picking up the Product(s) from your location, the refund for purchases made with credit/debit cards or net banking will be credited to the same account from which the payment was made. The amount may not appear in your account for another 3-7 working days. For orders which have been paid through cash on delivery mode, the amount will be refunded to your bank account after the details have been collected by us.
Refunds, Replacements, and Returns
You understand that a return request may be made for a part of your order or for your entire order. You understand that the return option is only available in the following scenarios:
- Product/(s) have been spoilt/damaged in transit; or
- Product/(s) that arrive in damaged packaging; or
- A wrong product has been delivered.
DPKA shall not be obligated to accept returns for any product that is not spoilt, wrong or damaged.
You understand that a replacement request is subject to availability of stock. If a replacement cannot be carried out due to non-availability of stock, the amount will be refunded to you. You understand that you can only raise a replacement request for the same product if the product delivered to you has been damaged in transit, is wrong or has been delivered in a damaged package. You acknowledge that a replacement request cannot be placed for a different product, an exchange of a product will not be permitted under any circumstances.
Process for submitting a return, replacement and refund request:
- Select the reason for return, replacement or refund (as the case may be) by choosing a particular option on the Website.
- Add four images of the product received in the manner specified below:
- The front image of the product along with the name of the product.
- The back image of the product.
- Image of the barcode on the product box.
- Image of the outer box packaging of the product.
You can place a return/ replacement for here
You understand that international orders are not eligible for return, exchange or replacement. International orders may only be cancelled before the product has been made ready for dispatch. Amounts paid for international orders will be refunded only in the following cases after a refund request has been placed by you:
- Products have been spoilt/damaged in transit; or
- Products that arrive in damaged packaging; or
- A wrong product has been delivered.
Please refer to the process for refund request set out above.
Products not eligible for return
The following products are not eligible for return in any circumstances:
- Products damaged/degraded as a result of use, overuse;
- Products that have missing items, damaged original packaging including price tags, labels, tampered packaging, free gifts and other accessories; and
- Products with altered serial numbers.
This Website is owned by DPKA Universal Consumer Ventures Limited, a company incorporated under the provisions of the Companies Act, 2013, having its registered address at Beau Monde, 3002, Tower-B, 30th Floor New Prabha Devi Road, Prabha Devi Mumbai 400025, India. It is inter alia engaged in the business of manufacturing and distribution of beauty and personal care products. DPKA Universal Consumer Ventures Private Limited engages in the business of beauty and personal care products vis-à-vis its Website.
This Policy applies to the collection and use of the information provided by you on the Website from time to time. Please read this Policy carefully as it affects your rights, obligations and liabilities under law.
You unequivocally agree that this Policy constitutes a legally binding agreement between you and DPKA.
If you do not agree to this Policy please do not use the Website.
You agree that DPKA retains the sole and exclusive right to amend or modify this Policy without any prior permission or intimation to you, and you expressly agree that any such amendments or modifications shall come into effect immediately and shall be binding on you. You have a duty to periodically check the Policy and stay updated on their provisions and requirements. If you continue to use the Website following such a change, you will be deemed to have consented to any and all amendments/ modifications made to this Policy.
If you have any questions with respect to this Policy, please contact email@example.com.
Collection and Use of Personal and Other Information
Information we collect includes both information you knowingly and actively provide us when accessing or purchasing any of our products, and any information automatically sent by your devices in the course of accessing our products and Website. The Website may automatically track customer information based on usage of the Website.
Personal Information: You expressly agree and acknowledge that DPKA collects and stores your personal information, which is provided by you from time to time on the Website including, but not limited to, your first name, last name, email address, shipping address, billing address and any other information necessary for use of the Website. You are aware that the contact information provided to DPKA may be used to send you offers, brand updates and promotions, and you hereby expressly consent to receiving the same.
IP Information: You are aware that DPKA may automatically track certain information about you based upon your IP address and your behaviour on the Website, and you expressly consent to the same. You are aware that this information may be used inter alia to do internal research on your demographics, interests, and behaviour, to enable DPKA to better understand, and cater to your interests. You are expressly made aware that such information may include the URL that you visited prior to accessing the Website, the URL which you subsequently visit (whether or not these URLs form a part of the content of the Website), your computer and web browser information, your IP address, and such other similar information.
Third Party Service Providers
You understand and acknowledge that pursuant to the services offered by DPKA through the Website, your personal information and such other information, which is provided by you from time to time, may be disclosed by us to third parties including but not limited to payment gateways and advertisers, logistics providers. This information shall be disclosed for the purpose of providing personalisation, promotional content and for internal analysis. You agree that such disclosure and use, shall not hold us liable for the use of such information in accordance with this Policy, the Terms and Conditions, Shipping and Delivery Policy and Cancellation and Refund Policy. You agree not to hold us liable in the event of any breach of warranty, intentional or unintentional, by the third-party service provider. You agree that you have read and understood the policies of such third-party service providers.
We use “Cookies” to collect information about you and your activity across our site. A Cookie is a small piece of data that our Website stores on your computer, and accesses each time you visit, so we can understand how you use our Website. This helps us serve you content based on preferences you have specified.
We may install Cookies or other similar data collection software in your computer system/device for such purpose and you hereby consent to the same. We may use “cookies”, beacons, or similar electronic tools to collect information to assign each visitor a unique, random number as a user identification (User ID) to understand the user’s individual interests using the identified computer.
You are aware that you might encounter ‘Cookies’ or other similar devices on certain pages of the Website that are placed by third parties or affiliates of DPKA. You expressly agree and acknowledge that the Website does not control the use of such cookies/other devices by third parties, that DPKA is in no way responsible for the same, and that you assume any and all risks in this regard.
You represent that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data. You providing the information or data and the consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, judgments, orders or decrees.
You may choose to set your browser to warn you when a Cookie is being sent or to remove or reject Cookies. If you choose to remove or reject Cookies, it may affect features and services on the Website. Further, you may choose to withdraw your consent to the use/ disclosure/ retention of such Cookies. In such a case DPKA will have the option to not provide certain services offered by DPKA.
Set out below are the categories of Cookies provided on our Website:
1. Necessary Cookies
Cookies necessary for the basic functioning of the Website which ensure compliance with the applicable privacy laws and regulations.
2. Functional Cookies
Cookies required to improve access to the Website for the User, including Cookies for remembering and storing information such as User ID, location, font size, language preferences.
3. Performance Cookies
Cookies installed to enhance performance of the Website by analysing User preferences, products shortlisted.
This Website does not allow a feature to disable tracking of online activity since it is not uniform across all websites. The Website comprises third party SDKs which may collect personally identifiable information such as your name, email ID, address. Such information is utilised for finding target customers and to provide related services.
Legitimate Reasons for Processing Your Personal Information
We only collect and store your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you. Information is collected and stored for validation of mobile numbers to send promotional and transactional information, internal analysis to provide personalisation etc including your usage of the Website for the products and choices.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it with the Secure Sockets Layer (“SSL”) standard and as specified by the Information Technology Act, 2000, including the rules framed thereunder, or any other applicable law, , to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, illegal data breaches, or modification. The email id provided by you will be stored on our marketing platform. Your credit or debit card information will not be stored by us, the information may be saved in the Payment Gateway’s website and will be governed by the policies adhered to therein.
Although we will do our best that is reasonably possible in the circumstances to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You expressly permit us to collect, store and process your personal information for the reasons provided above. You understand that processing of personal information is required to enable your usage of the Website and its services and to comply with the applicable laws.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this Policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation.
Divulging/Sharing of Personal Information
Sharing to facilitate services: You are aware that DPKA may share your personal information with other persons, including storing your information with its marketing partners to enable DPKA to share brand updates with you.
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. Information will be transferred to overseas regulators for the purpose of customs clearance. Transfer of information to overseas regulators will be (i) performed in accordance with the requirements of applicable law; and (ii) protected in accordance with this Policy
You agree that these countries may have different security standards for personal data protection and may be subject to the disclosure requirements as per the applicable law of the country. Further, information may be disclosed and exchanged with other countries in order to comply with taxation and other laws. We will use best endeavours to ensure that your information is protected and processed for necessary purposes, however, you agree that we shall not be held liable for any breach of confidentiality or misuse of the information provided.
Use of Website
You agree that this Website will only be used by customers who have attained the age of majority, in domestic and international territories. You understand that DPKA may call, send messages via SMS or WhatsApp regarding your order and/or any query. You understand that the Website does not send promotional and other non-essential communication without your express consent, and you have the right to opt-out of receiving such information by emailing us at firstname.lastname@example.org.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our Website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this Policy.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us through the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020 made thereunder, the name and contact details of the Grievance Officer and Nodal Officer of DPKA are provided below:
Name: Rupali Turakhiya
Contact info: email@example.com
For any questions or concerns regarding your privacy, you may contact us using the aforementioned details.
Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India.
All disputes arising out of this Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai.
DPKA Universal Consumer Ventures Private Limited (“DPKA”/”we”/”us”), a company incorporated under the Companies Act, 2013 with its registered office at Beau Monde, 3002, Tower-B, 30th Floor New Prabha Devi Road, Prabha Devi Mumbai 400025, India, is the owner and operator of the website 82°e.com (“Website”) and the registered owner of the brand name 82°E. DPKA is inter alia engaged in the business of media, entertainment, sports and celebrity management related services and in the manufacturing and/or marketing consumer products such as personal care products, skincare products, cosmetics products etc. DPKA Universal Consumer Ventures Private Limited engages in the business of beauty and personal care products vis-à-vis its Website.
If you do not agree to the Terms and Conditions, please do not use the Website.
You agree that DPKA retains the sole and exclusive right to amend or modify the Terms and Conditions without any prior permission or intimation to you and you expressly agree that any such amendments or modifications shall come into effect immediately and shall be binding on you. You have a duty to periodically check the Terms and Conditions and stay updated on their provisions and requirements. If you continue to use the Website following such a change, you will be deemed to have consented to any and all amendments/ modifications made to the Terms and Conditions.
If you have any questions with respect to the Terms and Conditions, please contact firstname.lastname@example.org.
Use of the Website is available only to persons who have attained the age of majority and are competent to enter into legally binding contracts under applicable law. If you are a minor, you may use the Website only under the supervision of a guardian, a parent or a legal guardian who agrees to be bound by the Terms and Conditions. This Website is not available to persons whose registration has been suspended or terminated by DPKA for any reason whatsoever.
Contract of Sale
Listing and display of a Product(s) by us on the Website is our invitation to you to make an offer for purchase of such a Product(s). Likewise, the placement of an Order on the Site by you is your offer to buy the Product(s) from us.
Once you have placed an Order with us for purchase of a Product(s), you will receive an e-mail from DPKA confirming receipt of your Order and containing the details of your Order (“Order Confirmation”). The Order Confirmation is merely an acknowledgement that we have received your Order and does not signify our acceptance of your offer.
We only accept your offer and conclude the contract of sale for a Product(s) ordered by you, when the Product(s) is/are shipped or dispatched to you and an e-mail confirmation is sent to you that the Product(s) has/have been shipped or dispatched to you (“Shipment Confirmation”). We reserve the right, at our sole discretion, to refuse or cancel any Order for any reason whatsoever before shipping the Product(s).
If your Order is dispatched in more than one package, you may receive separate Shipment Confirmations for each package. Each Shipment Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Shipment Confirmation.
Your contract is with us and you confirm that the Product(s) ordered by you are purchased for your internal/personal purpose and not for re-sale or business purposes. You can cancel your Order for a Product(s) as per our Returns and Cancellation Policy.
Fulfilment of all Orders placed on the Website are subject to the availability of such Product(s), our acceptance of your offer as per the above and your continued adherence to the Terms and Conditions.
You agree that you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction(s) through this Website.
Accuracy of content
DPKA has taken utmost care in the preparation of the content of this Website, in particular, to ensure that all Products have been fairly described. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the Products that appear on the Site. However, as the actual image you see will depend on your monitor, we cannot guarantee that your monitor's display of any image will accurately reflect the colour, texture and general appearance of the Product on delivery. The Product pictures are indicative and may not match with actual Products.
DPKA disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website. DPKA shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.
Account & Registration
All Customers have to register on our Website by creating an account and login to the same to place for placing Orders on the Website. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by the Website at the time of creating the account.
You agree to keep your account and registration details current and correct for communications related to your purchases from the Website. If you provide any information that is untrue, inaccurate, not current or, incomplete, DPKA reserves the right to indefinitely suspend, terminate or block access toof your account from with the Website and refuse to provide you with access to the Website. DPKA does not undertake any responsibility to evaluate the accuracy of the information provided by you. You understand that you may come across content on the Website which may be indecent, objectionable or offensive to you. You agree not to hold DPKA liable for any such content, including but not limited to any loss or damage of any kind incurred by you due to any errors in the content available on the Website. You agree to waive all and any rights to initiate claims against DPKA for violations of use of intellectual property, rights of privacy and publicity etc.
You understand that DPKA has the right but not the obligation to remove any content on the Website. DPKA reserves the right to delete or retain any content on the Website at its sole discretion.
Please note that you shall be responsible for maintaining the confidentiality of your login ID and password and you shall be responsible for all activities that occur under your login ID and password. In case of any unauthorized use of your account orof any other security breach, kindly reach out to our customer care center by sending an email on email@example.com immediately. DPKA shall not be liable for any unauthorised use of your account or any other security breach.
You agree to indemnify the Indemnified Parties for any losses suffered or incurred by them or any other Customer due to unauthorized use of their account or resulting from your failure to keep your account Information safe, secure and confidential.
Usage of Products
You understand and agree that any side effects caused by Product(s) purchased by you on the Website shall not make DPKA liable in any manner whatsoever. You agree to carefully read the individual descriptions in relation to the Products and consult a specialist if required.
The pricing information relating to the Product(s) shall be as disclosed to you at the time of your Order. All pricing information on the Website is in Indian Rupees. All prices are displayed inclusive of GST. Please note that the pricing of Product(s) is subject to fluctuations and adding Product(s) to your shopping cart is not a guarantee of Product(s) being available at the same price, in case the Order is not placed immediately after adding the Product(s) to the shopping cart. Transactions through the Website may be subject to a delivery charge where the minimum Order value is not met. You will be informed of such delivery charges at the stage of check-out.
Payments can be made by Credit Card, Debit Card, Net Banking, Cash-on-delivery or other payment gateways or other payment options as may be available on the Website. You will be informed about the modes of payment that are available at the time of placing the Order. You might be required to provide your credit or debit card details to the approved payment gateways while making the payment.
You agree, understand and confirm that the credit/debit card details or other financial details provided by you for availing of services on the Website will be correct and accurate.
You shall not use any credit /debit card or other financial facility which is not lawfully owned/obtained by you or where you do not have the express authority from the owner to use the same. You also understand that any financial information submitted by you is not stored by the Website.
DPKA shall neither be liable for any credit/debit card fraud, nor shall it be liable for any unauthorized use of your debit/credit card for placing an Order. The liability for use of a card fraudulently will be on you and the onus to prove otherwise shall be exclusively on you. You will be solely responsible for the security and confidentiality of your credit/debit card details.
Upon successfully placing the Order, you will receive an confirmation of your Order Confirmation, as set out hereinabove. In the event that your payment is successful, but you do not receive an Order confirmation from us, please reach out to us (refer to the “Contact Us” portion of the Website).
DPKA will not be responsible if the bank or payment service provider declines the payment transaction initiated by you. Please note that payment/gateway services offered by third parties would be subject to the terms and conditions specified by such third parties.
DPKA shall not be responsible if an Order is not registered or is lost due to any network problems such as breakdown of machinery, unclear/ disruption in the network or non-receipt of payment from banks/payment gateways and/or the cost(s) charged by the network operator(s). Any dispute in connection to the same shall be settled between the Customer and the network operator without involving DPKA.
You shall not use the Website for any of the following purposes:
Disseminating any unlawful, harassing, libellouslibelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gaining unauthorized access to other computer systems.
Interfering with any other person's use or enjoyment of the Website.
Breaching any applicable laws.
To solicit others to perform or participate in any unlawful acts;
Interfering or disrupting networks or websites web sites connected to the Website.
Making, transmitting or storing electronic copies of any Content without the permission of the owner.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To collect or track the personal information of other Users or information or data relating to use of the Website by other Users.
Sending or inducing spam or viruses in our systems.
To interfere with or circumvent the security features of the Website or any related website.
For entering into any fraudulent or unauthorized transaction.
Unless expressly indicated otherwise, DPKA, its affiliates, its suppliers and licensors expressly own and reserve all intellectual property rights in relation to the contents of the Website including, without limitation, any and all rights, title and interest in and to copyrights, trademarks, trade names, service marks, designs, know-how, trade secrets, goodwill, text, images, illustrations, icons, photographs, music clips, video clips, programs, Products, processes, technology, content and other media and materials, which appear on this Website (“Intellectual Property”).
Access to this Website does not confer and shall not be considered as conferring upon anyone any license to use any of DPKA’s Intellectual Property. All rights, including copyright, in relation to the Intellectual Property are owned by or licensed to DPKA. Any use of this Website and/or Intellectual Property, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of DPKA.
You may not modify, distribute or re-post any of the Intellectual Property of the Website for any purpose. Access to this Website does not authorize you to use the Intellectual Property in any manner.
The names and logos and all related Product(s) and service names, design marks and slogans are the trademarks or service marks of DPKA.
DPKA grants you a limited permission to access and make personal use of the Website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DPKA. This permission does not include any resale or commercial use of this Website, any collection and use of any Product listings, descriptions, or prices, any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express written consent of DPKA. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of the Website or of DPKA and its affiliates. You may not use any meta tags or any other "hidden text" utilizing the Website’s or DPKA’s name or trademarks. Any unauthorized use terminates the permission or license granted by DPKA.
All softwares used on this Website are the property of DPKA or its licensees and suppliers and are protected by Indian and international copyright laws. The Intellectual Property and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Intellectual Property on this Website are strictly prohibited. The compilation (meaning the collection, arrangement and assembly) of all Intellectual Property on this Website is the exclusive property of DPKA and is also protected by Indian and international copyright laws.
Any Intellectual Property identifying DPKA or its Products or services are the intellectual property of DPKA. The Intellectual Property may not be used in connection with any product that is not offered by DPKA , in any manner that is likely to cause confusion among Customers or in any manner that disparages or discredits DPKA.
You agree to defend, indemnify and hold harmless DPKA, its owners, licensee, affiliates, group companies (as applicable) and their respective employees, directors, shareholders, officers, agents and their successors and assigns (“Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of your actions or inactions including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under the Terms and Conditions or arising out of your violation of any applicable laws and regulations, infringement of intellectual property rights, non-payment of statutory dues and taxes, libel, defamation, violation of rights of privacy, or loss of service by other subscribers attributable to you.
This clause shall survive the termination of your legal relationship with DPKA.
Limitation of liability
The aggregate liability of DPKA, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a Customer for purchases made pursuant to an Order under which such liability has arisen and been established.
It is acknowledged and agreed that, notwithstanding anything to the contrary contained herein, DPKA shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of opportunity loss, loss of profit, loss of reputation or loss of business opportunities.
References on this Website to any names, marks, products or services of third parties or hypertext links to third-party sites or information are provided solely as a convenience to you and do not in any way constitute or imply DPKA endorsement, sponsorship or recommendation of the third party, information, Product or service.
DPKA is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to use the link to any such third-party websites on the Website, you do so entirely at your own risk.
In no event shall DPKA and/or its representatives be liable for:
the use or inability to use the Website;
any content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through the Website; or
any unauthorized access to or alteration of your transmissions of sensitive personal information or other user data.
The Terms and Conditions contained herein shall be effective unless and until terminated by either you or DPKA. You may terminate your relationship with us by writing to us at firstname.lastname@example.org. However, your personal information may remain stored in the archive on our servers even after the deletion or termination of your account. We do not take responsibility for data stored with third-party service providers.
Termination shall be subject to your discontinuation of any further use of the Website. Please note that any use of the Website after a Customer’s account has been closed will result in a legally binding relationship being entered into between DPKA and the Customer and becoming binding on both DPKA and the Customer, regardless of any prior termination.
DPKA may terminate the legal relationship at any time with or without cause and may do so immediately without prior notice and accordingly deny you access to the Website. Such termination will be without any liability to DPKA.
Upon any termination of the legal relationship by either you or DPKA, you must promptly destroy all contents downloaded or otherwise obtained from the Website, as well as all copies of Intellectual Property.
DPKA's right to use and display any comments or reviews posted by you on the Website shall survive termination.
Please note that any such termination shall not cancel your obligation to pay for the Product(s) already ordered from the Website or affect or discharge any liability that may have arisen prior to termination.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.
You may submit any grievance with respect to the Website or the Products, including with respect to any abuse on the Website, or any discrepancies or grievances with respect to access or usage of the Website in violation of the Terms and Conditions by any person, to the Grievance Officer and Nodal Officer at
Name: Rupali Turakhiya
E-mail ID: email@example.com
DPKA’s failure or omission to act with respect to any breach committed by you or others does not waive its right to act with respect to any subsequent breach. You understand that the use of this Website and the Terms and Conditions contained herein do not create any agency, affiliation, or any form of a joint venture between you and DPKA as creating any agency, partnership, affiliation, joint venture or other forms of joint enterprise between us.
You agree that the products are carefully inspected after our system has processed your order to ensure that they are in good condition. Products are packaged and handed over to our reliable delivery partners after a final round of quality inspection.
The package is then delivered as soon as possible to you by one of our delivery partners. Our delivery partners may contact you should they face any trouble locating your address or should there be any unforseen delay.
To get the product, customers must pay the customs charges, import taxes and other charges as may be required under applicable law which will be collected on the Website and thereafter paid to the authorities in the applicable jurisdiction by DPKA.
We put our products in cartons that have been secured in a paper wrap.
We take great pride in the calibre of our packaging and we take best endeavours not to use plastic.
You will receive an email after your order has been shipped out with information on the tracking number and the courier service handling your order. You can check the status of your package 24 hours after your order is dispatched from our warehouse.
You understand that the status of your order may take 24 hours, or such other time as may be necessary due to unforeseen circumstances beyond DPKA’s control.
You may also check the status of your order by clicking on the link here.
Most orders are typically shipped out in 1-2 working days (excluding Sundays and public holidays) and delivered within 2-8 working days. You acknowledge that delivery may be delayed depending on the source of dispatch, warehouse and your destination pin code. The actual estimated date of delivery will be communicated to you once the product has been shipped.
However, product delivery may get delayed due to reasons beyond our control or attributable to logistics, national and public holidays, riots, political disturbance, natural calamity, etc.
If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased order volumes.
You acknowledge that one order with more than one product may be delivered in multiple shipments due to different warehouse locations.
Toll-free number: 1800 2030 590
Registered Address: DPKA Universal Consumer Ventures Pvt Ltd, DPKA Universal Consumer Ventures Pvt Ltd, B-3002,Beau Monde Towers, New Prabhadevi Road, Mumbai 400025.